Beancraft coffee services

Fast, Local Office Coffee Service in Edmonton

When your coffee machine needs attention, you shouldn't have to wait a week for help. Most Beancraft service calls get a technician on site the same day, and every call gets one within one business day. We install, stock, clean and repair Italian bean-to-cup machines for workplaces across the Edmonton area. All repairs are at no charge, and when you call, you reach someone who knows your account.

  • Technician on site, usually the same day
  • Always within one business day
  • Repairs at no charge
  • Month-to-month, no cancellation fees
  • No equipment to buy
Book a free trial Get a per-cup quote

Need service? Call or text 780-906-2988 (send a text), Monday to Friday, 9 AM to 5 PM.

Our service promise

A Technician On Site Within One Business Day. Usually the Same Day.

A coffee machine that's down is more than a small annoyance. People leave the building for a coffee run, meetings start late, and the break room stops being the place your team takes a breather. That's why fast service sits at the centre of how Beancraft works.

Typically

The same day

Call or text us during business hours and most service calls get a technician on site that same day. A jammed grinder, an empty canister or an error on the screen usually won't have to wait until tomorrow.

Always

On site within one business day

Every service call gets a technician on site within one business day. If we can't get there the day you call, we're there the next business day. No request sits in a queue waiting for someone to notice it.

How business hours fit in

Our service hours are 9 AM to 5 PM, Monday to Friday, and we're not available on holidays. A call or text made during those hours usually gets a technician on site the same day, and always by the end of the next business day. Calls and texts made after hours, on a weekend or on a holiday are handled the next business day. For example, a message left on Friday evening is handled on Monday.

Small issues count too. You don't need a full breakdown to call or text us. A drink that tastes off, a setting your team keeps asking about, or supplies running low sooner than expected are all worth a call, and they get the same quick response as a machine that won't pour.

Why we can move this fast

  • We're local

    Beancraft is a small, locally owned business in Edmonton, and the person you talk to knows your account.

  • We know our machines

    We service only the machines we place. By the time we walk in, we already know the model, how it's set up and the history of your account.

  • We learn your pace

    Each machine keeps a count of the drinks it pours, and our technician checks it at every visit. Over time we learn how quickly your team goes through coffee, so we can time our visits to keep the machine stocked and always ready for your favourite hot drink.

How a Service Call Works

No ticket portal and no phone tree. Here's what happens from the moment you let us know something isn't right.

  1. Tell us what's going on

    Call or text 780-906-2988 (send a text), or email beancraftinc@gmail.com. A quick description is plenty: which machine, what it's doing and anything shown on the screen.

  2. We confirm and set a time

    We confirm that we have your request and tell you when the technician will arrive. Most calls get a technician on site the same day, and every call gets one within one business day.

  3. A technician takes care of it

    The technician comes to your workplace, finds the cause and fixes it, and repairs are always at no charge. If a machine can't be fixed on the spot, we replace it promptly, so your team isn't left without coffee.

  4. We follow up

    Once the machine is running again, we check back to make sure the drinks taste right and the fix held. If anything still seems off, we come back.

Scheduled visits keep breakdowns rare

Between service calls, our scheduled visits do most of the work. Cleaning, restocking and preventative maintenance happen on a regular schedule, so the machine is looked after before anyone has to pick up the phone. Visits are usually weekly, more or less often depending on how much your team drinks.

Technician's hand refilling the bean hopper of a bean-to-cup coffee machine in an office break room, with coffee supplies on the counter

Helpful to mention when you call or text

  • Where the machine is in your building
  • What happened, and when it started
  • Any message or error shown on the screen
  • The best person to contact on site

Not sure what's wrong? That's fine. Figuring it out is our job.

What's Included in Beancraft Coffee Service

Fast repairs matter, but the best service call is the one you never have to make. Every Beancraft placement comes with the same full service, whatever the size of your team.

  • Delivery and installation

    We bring the machine, set it up and show your team how to use it. There's no charge for delivery or installation.

  • First water-line hookup, free

    Your first plumbing hookup is included at no charge. We connect the machine to a water line, so nobody has to keep refilling a tank.

  • Cleaning and sanitizing

    On our scheduled visits we clean and sanitize the machine, so every drink tastes the way it should.

  • Preventative maintenance

    Routine checks catch worn parts and small problems early, before they turn into an out-of-order sign on a Monday morning.

  • Repairs at no charge

    All repairs are free. If something goes wrong, call or text us: most calls get a technician on site the same day, and every call gets one within one business day. If a machine can't be fixed on site, we replace it promptly.

  • Refills and supply ordering

    We keep beans, VIM skim milk powder, chocolate and the other ingredients topped up. Nobody on your team has to track inventory or place an order.

What that means for your team

  • Nobody becomes the coffee person

    No one on staff has to descale a machine, order supplies or chase a repair. We handle all of it.

  • Fewer trips out for coffee

    When the machine in the break room works and the coffee is good, people don't need to leave the building for a decent cup.

  • No pods piling up

    Bean-to-cup machines grind whole beans for each drink, so there are no capsules to throw in the garbage.

  • Costs that follow real use

    You pay for the cups your team drinks, with a monthly minimum. There's nothing to buy up front and no repair bills.

One point of contact for all of it. Call or text 780-906-2988, and you reach someone who knows your account and can get your machine looked after quickly.

Italian Bean-to-Cup Machines, Sized to Your Break Room

Every Beancraft machine is Italian-made and grinds whole beans fresh for each drink, from espresso and Americanos to lattes and hot chocolate. The three models differ mainly in how many drinks they pour between refills.

  • 125 Touch

    About 110 drinks per refill

    A good fit where coffee demand is steady but modest, like a smaller office or a reception area.

  • 350 Touch

    About 150 drinks per refill

    A step up for busier break rooms where people are pouring coffee through the whole day.

  • 550 Touch

    About 243 drinks per refill

    Our highest-capacity model, for large teams, shift work and high-traffic spaces.

Not sure which size fits? The free trial helps answer that. We place a machine, see how many drinks your team actually pours, and recommend the model that keeps up without constant refills. Milk-based drinks are made with VIM skim milk powder, so there's no fresh milk to spoil in the fridge and no carton to run out of mid-morning. Whichever model you choose, the service is the same: the same scheduled visits, the same restocking and the same on-site response when you call or text.

Compare our coffee machines
Steaming coffee in a white Beancraft cup and saucer against a deep navy background

The coffee

Beans From Peru, Locally Roasted

Fast service only matters if the coffee is worth drinking. Beancraft's house beans are top-quality beans from Peru, locally roasted.

Every machine grinds those whole beans the moment someone taps a drink, so each espresso, Americano or latte starts from freshly ground coffee instead of a pod or a pot that's been sitting on a burner since the morning.

Prefer something else? If you'd like a different bean, we'll look at it with you and let you know if it changes the price.

  • Peruvian house beans
  • Locally roasted
  • Ground fresh for every cup
  • Open to your preferred bean
More about our coffee

Simple Terms That Keep Us Honest

Beancraft service runs on a month-to-month agreement with no cancellation fees. There's no equipment to buy, and there's no charge for delivery, installation, the first plumbing hookup, routine servicing or repairs. You pay for the cups your team drinks, with a monthly minimum, and your estimate is based on your real usage during the free trial.

We like it this way because it keeps the incentives where they belong. We don't lock you in, so we have to keep earning your business every month. Answering quickly, and getting a technician on site the same day whenever we can, is a big part of how we do that.

Not ready to commit? Start with a free trial. We set up a machine at your workplace, your team uses it, and you decide afterward whether to continue.

Where We Provide Service

Beancraft is based in Edmonton, Alberta, and serves workplaces across the city and the surrounding region:

  • Edmonton
  • St. Albert
  • Sherwood Park
  • Spruce Grove
  • Stony Plain
  • Fort Saskatchewan
  • Acheson
  • Leduc
  • Nisku
  • Beaumont
  • Devon
  • Morinville
  • Namao

Just outside these communities? Call or text 780-906-2988 and we'll let you know whether we can reach you.

Service hours

Monday to Friday, 9 AM to 5 PM. We're not available on holidays. Calls and texts that come in after hours, on a weekend or on a holiday are handled the next business day.

Get a per-cup quote

Workplaces We Serve

Any workplace with a steady crowd of coffee drinkers can benefit from a machine that's properly looked after. Our service suits workplaces such as:

  • Offices and professional firms
  • Car dealerships, service centres and mechanic shops
  • Manufacturing plants and industrial sites
  • Hotels and hospitality
  • Spas, salons and barbershops
  • Healthcare facilities and retirement communities
  • Schools and community centres
  • Sports and entertainment facilities
  • Golf clubs and restaurants

Different workplaces, same approach: a well-kept machine, supplies that don't run out, and a fast answer when something needs fixing.

See the industries we serve

Coffee Service Questions, Answered

The short version: most calls get a technician on site the same day, every call gets one within one business day, repairs are at no charge, and you're never locked in.

More questions? See the full FAQ

Coffee Service That Answers When You Call

Try Beancraft at your workplace with a free trial, or ask for a per-cup quote. Either way, you'll deal with a local Edmonton business that gets a technician on site the same day for most calls, and within one business day for every call.

Book a free trial Get a per-cup quote